Returns & Cancellation
At Roottree, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept or exchange or return of any opened or used products once sold or delivered.
Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an intact condition and subject to following terms-
1. We allow for complete Order cancellations until none of the items in your Order have been processed in our warehouse(s).
2. If an Item(s) has not been purchased under any promotion, we allow you to cancel the Item(s) from your Order until the Item(s) has not been processed in our warehouse(s).
3. In case of any quality issue, exchange support will be provided.
All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on 1800-121-2105 or firstname.lastname@example.org and our Customer Care will be happy to assist you
Roottree Natures are not responsible for any damage caused after delivery.
- Return and exchange request will be subject to careful checking by Roottree natures.
- Damages due to a wrong application will not be covered under this Policy.
- Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
For Refunds please note the following –
- If you paid with a Credit or Debit card, you will receive a full refund and will be reflected the bank account/card/wallet in 4-10 working days.
- For Cash On Delivery orders, Roottree will issue a cheque in the name of billing customer and dispatch to the billing address.
- For orders placed via store credit/Gift Vouchers/Promotions, your refund will be in the form of an online store credit for the item which may be redeemed at a later point of time on roottreenatures.com.
- Shipping charges incurred on Free Trials are nonrefundable.
- All products once purchased are non-refundable. In general, an item may be eligible for return within 7 days from the date of Product Delivery if it fulfills any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories